Douglas Hanna

Douglas Hanna is a freelance writer and consultant specializing in customer service, branding, and technology living in South Florida. He writes for several online and print publications that focus on technology, the Internet, and web hosting including Clickfire.com, TopHosts, HostingTech, Ping! Zine, and others.

Mr. Hanna also writes for Service Untitled (http://www.serviceuntitled.com), a blog about customer service and the customer service experience. At Service Untitled, he talks about what companies (and individuals) can do to make their organization more service-orientated and improve the overall customer service experience. The blog is updated every Monday through Friday.

In addition to daily blog postings, Service Untitled offers customer service consulting for organizations interested in improving their customer service operations from top to bottom. Service Untitled's consulting services are geared towards technology companies, particurally web hosts and similar service providers.

Mr. Hanna has written a featured post about customer service for venture capitalist and author Guy Kawasaki's blog at http://blog.guykawasaki.com. His posts on customer service have also been featured on various other customer service blogs and web sites.

He may be contacted via email at doug [at] 9spot [dot] net.

Reviews and Articles at Clickfire by Douglas Hanna