Comments on: ThinkHost Review. Think Hard.

By: RRRR

RRRR — Tue, 14 Jun 2011 19:10:07 +0000

My experience as well: the service is fine, as long as you don’t touch anything. As soon as you change anything on your website, be patient: their support is clunky and opaque. I started another website and email address, and the email is still not working 6 WEEKS after I notified them. No updates, no estimated timeline. “We have forwarded the problem to our higher authorities” they said!

I have no recourse!

By: scott

scott — Tue, 20 Jul 2010 20:05:16 +0000

Do not host here. The servers are down almost daily for at least an hour, and at times for a day or more. When it is up, it’s buggy at best, and often very slow. Their support ignores you.

By: julie

julie — Mon, 07 Sep 2009 07:07:43 +0000

Thinkhost is not a good webhosting company – they are not reliable and won’t return your money once you figured out that their service is not good – even that their policy says that they do a refund.

By: Stan Stewart

Stan Stewart — Thu, 12 Mar 2009 10:15:57 +0000

Worst performance of about a dozen web hosts I’ve worked with. My site was down at least 10 minutes a day for the last 9 months and had severe (over 4 hours) outages several times.

AVOID THINKHOST AT ALL COST. Whatever the cost, it will be too much.

By: zach

zach — Tue, 24 Feb 2009 18:33:26 +0000

bad. really really bad.

I am in the environmental field and I’ve had a renewable-energy Thinkhost as my hosts for about 2 years. I have put up with a lot of downtime and poor customer support because I value their stated mission and the hassle of switching over my 8 little websites has been too much.

Last year my sites were down for what seemed like weeks. things got better, but in 2009 thinkhost seems to be back to its old ways. today, I opened a trouble ticket when my sites were down, which was promptly closed without notification or resolution. DO NOT HOST WITH THINKHOST.

By: randal williams

randal williams — Fri, 13 Feb 2009 23:50:22 +0000

thieves, polished scam artists, terrible interface, bermuda triangle of customer care, they will take you money then ‘terms of service’ you to death in order to avoid a refund

thinkhost think ponzi scam

By: Steve

Steve — Thu, 22 Jan 2009 14:46:10 +0000

I had high hopes for a Green host, but I guess windmills just don’t provide enough power to keep the servers up. My site was frequently down and Thinkhost support kept promising me they were making improvements, I finally gave up on them and moved my sites 21 days after signing up and they would not refund my fees quoting their 14 day policy. But the only reason I hung around beyond 14 days was their ongoing promises to get things right. Alas, they never did, and then stiffed me on the fee. Green does not equal high integrity.

By: Emory Rowland

Emory Rowland — Fri, 28 Nov 2008 14:52:56 +0000

Yol, I feel for you. But, I’m puzzled by your account. My experience was very different. I kept our account open for about 6 months after Doug finished the review for Clickfire. I didn’t have any trouble cancelling the service or corresponding with ThinkHost customer support.

By: Yol

Yol — Fri, 28 Nov 2008 02:09:47 +0000

STAY AWAY FROM THINKHOST!!!!! THEY WILL RIP YOU OFF!!!!
Boy, how I wish I had read some of the reviews for Thinkhost out there before being ripped off… I also wanted a socially responsible company to host my sites and found Thinkhost. I signed up for an account, even though I thought it was weird to have an automatic script following and pestering me with coupons and offers right from the first visit to their web site. So, anyway, I signed up for an account and quickly realized it was not a good company when their admin panel turned out to be so unfriendly. I couldn’t even set up a database without submitting a ticket for tech support!

I immediately requested a cancellation and they never sent me an email acknowledging the cancellation or anything to the email address I had posted as my email address. I realized they never canceled and refunded charges after a month, when I got my credit card statement, and when I contacted them they claimed they would not refund charges because they sent me an email in their “internal email system” with the cancellation form I needed to fill out!!! Of course, this is an email I would never get unless I went looking for it somewhere in the hostingoperations.com support site… I guess that is just one of their dirty tricks. I am still fighting this issue with my credit card.

Now that I think about it, Thinkhost is probably not even solar powered, it must be a couple resellers with $$$ in their eyes, trying to rip people off and doing everything they can to avoid dealing with their customers, and not a solid company trying to build its reputation and customer service. Their tech support email address is no-reply@thinkhost.com, so you know what that means…

I learned my lesson: NEVER TRUST A COMPANY THAT DOES NOT HAVE A PHONE NUMBER ON THEIR SITE. Of course, now I can see that I am not the only one being ripped off, so check other people’s reviews and stay away from them. I have dealt with many web hosts over the years, but THINKHOST IS THE WORST EVER!!!

By: Justin

Justin — Mon, 20 Oct 2008 23:04:39 +0000

Terrible performance. Actual upload / download speed limits from their “technical support:”

Downloads: after 4MB, limits to 48KB/s
Uploads: after 1MB limits to 16KB/s

So a 15MB file takes more than 30 minutes to upload!