I’m the owner of hostgator and I can assure you we do not confirm accounts based on the phone number matching number on files. It’s possible a tech may have done this before, but this is against company policy and anyone found doing this would be severely reprimanded if not fired.

If you have any questions please don’t hesitate to email me at brent@hostgator.com
“Hostgator for example will let YOU call THEM and as long as they can verify the phone number in call display, thats good enough for them”

I Would Say NetFirms Sucks Big Time
OneThing More It Took a Few Hours To Register the domain
whereas Godaddy time is just a few seconds

Their customer service is beyond horrible. They do not respond to support emails for literally DAYS and it takes, seriously, an hour and a half to get someone on the phone. Once you have someone, they will put you back on hold for 10 minutes or longer while they search for the answer. Unfortunately, after you’ve spent all that time talking to them they do not follow through with their promises to fix the problem.

We have had nothing but bad experiences with them and it is likely that we will not receive a refund for the hosting non-service, nor for the days wasted attempting to get a satisfactory resolution to our issues.

Stay FAR away and spread the word that Netfirms will steal your money.

I am new to Net firms, and a bit confused. You see I purchased the hosting plan, and received emails indicating thanks for my purchase and info on how to proceed with setting up my website.

Then I later received an email from a staff Karine, asking me to scan my card and email her. At first she asked for the last 4 digits and when I responded indicating that I am not comfortable with this, she requested the 1st and last 4 digits.

Now…come on…people…this is not right. There are other ways to prevent fraud and scanning your card and sending it over the internet for others to access is not right. I am speaking with my lawyer…so NET FIRMS better be careful.

This is infringing on rights, and as such they are committing fraud by requesting this information. They never give concrete reasons and just so expect persons to be so foolish.

DON’T EVER SHARE YOUR CREDIT CARD INFO WITH ANYONE!

I have no idea about what is said above about faxing a credit card. Every time I have ordered something, including sometimes changing the card number, I just fill it in the number and that’s it. My only gripe with them is that things like ordering a new domain take some time to set up. Could be a couple of hours, or the next day if it is late at night. But that is a pretty minor gripe. Also the control panel is not the fastest response.

I am happy with Netfirms.

I’m a web developer and have many clients so I’ve got a few accounts with Netfirms and the first time they asked me to fax in my credit card I was floored. I thought it was the most ridiculous thing any company could ask. I decided to call them to clarify as there was no way I was sending in my credit card. One of the billing reps was able to clarify that they only required the last 4 #’s from the card and the name on the card to verify that I owned the account. I was free to block all info on the card except last 4 #’s. I did so and within 24 hours I had access to my stuff again. I was also assured that they would never ever ask for a full credit card to be sent in.

Concerned about my safety I checked around with some of the other hosting companies only to find that some of their security policies were horrible. Hostgator for example will let YOU call THEM and as long as they can verify the phone number in call display, thats good enough for them.. really? anyone now-a-days can spoof phone #s in call display.

I’m very regret for using it. Hope I could get a way to revoke my order and register my domains elsewhere.

While it’s annoying that they try to sell all the crap, if you get in there and know what you want though, just register a domain, Netfirms is great. The control panel gives you easy control over the domains, and customer service is great. It used to be 4.95 a domain so you could only have 5 per e-mail address…as such I used dozens of e-mail addresses at first, and support never had a problem listing the domains associated with each address for me, or combining domains into one account.

While the price is continually rising and I dont know about the hosting, netfirms is a top notch registrar!

I am sorry to hear with your experience. They have always required me to scan the CC but just the last numbers. So I guess that’s not really an issue.

I bough my domain name whit netfirms, some days after I try to get it for the first time but I can not get access, I sent a email about this issue, netfirms answer me that the payments was not executed… next I contact then, and the answer was that netfirms need a scan of my credit card.. I did it so and email to netfirms.. But after that netfirms said that them do no receive the mail “sorry…

I reviewed my sent folder emails and everything works well, no deliveries failures etc.

I was so worry, that my info is floating around the internet (nobody knows) jeopardizing my identity, money etc.
I have to call my bank to cancel my credit card and them told me that netfirms have 2 cases more with the same firm…

So do match… failures on systems or corrupted employees…

Is up to you.
From my Part never again whit netfirms