Comments on: Mozy Online Backup Review

By: Daniel

Daniel — Thu, 17 Feb 2011 09:33:44 +0000

Mozy is so costly.I switched to Safecopy backup because they are cost effective and so efficient.

By: Linda

Linda — Sun, 12 Dec 2010 18:54:31 +0000

Mozy is not worth 1.95 on a good day. I paid for a year then it just disappeared from my computer. No one at Mozy could figure it out, in fact, the weren’t even familiar with Macs. So then they just started ignoring me instead of trying to get to the bottom of it. It was incredibly bad customer service from a company that only wants your good money, they don’t provide any service.

By: Neil

Neil — Tue, 25 May 2010 19:19:50 +0000

I am having difficulty with contavting Mozy, which I purchased last week. There is a home page that prompts me to go to customer service, but it dies nothing.

Any help (phone # or email) would be appreciated.

Thanks,

Neil

By: Ryan

Ryan — Mon, 15 Mar 2010 04:25:23 +0000

An external hard drive does not help you in the case of a fire or theft.

Just sayin’.

By: BeachBum

BeachBum — Fri, 05 Mar 2010 15:13:58 +0000

Anybody ever heard of an external hard drive?

Just sayin’.

By: mlr

mlr — Thu, 07 Jan 2010 21:28:09 +0000

Agree with the previous poster, I was not able to do an intial backup of a mere 67MB (yes, that’s all I wanted to back up). I closed my account the same day following the email instructions they sent me, but I am still fighting to get my money back (my emails to support go unanswered). Shame on them. I am using a different service, backblaze without any problems so far.

By: Jaime

Jaime — Mon, 14 Dec 2009 16:23:00 +0000

After signing up for the MozyPro and paying for same, the installation completely failed.
Tried to contact Mozy support; impossible.
But Mozy charged my card.
Continued trying to install, continued failures.
Mozy charged my card anyway.
Mozy support finally responded, their only suggestion was to re-install.
Finally got Mozy installed.
Began to backup files.
Mozy said it would approximately 3 weeks…that is correct….weeks to make a simple backup. (I can back up my entire harddrive in less than 60 minutes to an external HD)
After two days of….waiting….and waiting…..and waiting……Mozy simply stalled.
Tried to contact Mozy support.
Impossible.
Then notified Mozy I was cancelling service as was never able to use after multiple attempts.
Mozy said ok, and…. charged my card.
Complained again, and Mozy finally agreed to close the account and refund the payment.
Jump forward several months later….
Received email notice that Mozy has again charged my card for “full service” for a year for my “account” that I do not even have with Mozy.
Apparently Mozy keeps all card information on all accounts, whether open or closed, and simply continues to charge until caught.
Contact with Mozy to prevent this is all but impossible.
The only way prohibit Mozy from continual charges against your bank account to completely close out your bank account and re-open a new account under different numbers unavailable to Mozy; all at your own cost.
Do NOT buy Mozy, Do NOT subscribe to Mozy and above all NEVER provide any payment card or bank account to Mozy as Mozy will drain you dry long after you no longer have an account with them.

By: Gail

Gail — Sat, 14 Nov 2009 21:54:40 +0000

I’ve had Mozy for my home computer for a few years now, ran it once a week, usually took about 30-45 minutes to complete. Have never tried or had to do a restore. I took the good reviews of Mozy on faith. But something has changed. Lately:

(1) Mozy doesn’t remind me that it’s time to do a weekly backup, and
(2) When I do remember to start up a backup (like now) it pretty much runs for HOURS. Even when I shut down all other applications.
(3) Maybe a good e-Detective could find out what’s happened at Mozy and let us know.

By: BillD

BillD — Wed, 11 Nov 2009 14:26:31 +0000

I’ve had similar problems as Calico Salsa. And this is after starting with a brand-new iMac. Despite a “Your files are backed up” message, there were errors in the logs and history indicating that the files were NOT backed up. Mozy would report “Account in use” or “Server#” errors. Mozy support is not responsive nor articularly helpful in resolving my issues. I have grave concerns about the software’s capability to restore my files in the event of a failure.

By: Michelle

Michelle — Mon, 09 Nov 2009 15:32:01 +0000

Mozy worked fine for me…until I needed it. What a horrid, painful product! And the fact that those with whom I spoke did not speak clear English was not helpful either.

So I tried to cancel. That was nearly three months ago. Yet I am still being billed $4.95 a month. No way to stop it. I have spent literally hours on the phone trying to cancel. No luck.

I am awaiting the class action suit which will require them to allow cancellations.

What a ripoff!