I lost a lot of my search engine results position and needless to say a lot of money as well.

For those who are exploring hosting with them, my advice is DON’T. You are going to have a nightmare on your hands.

There are many good companies out there. Avoid Midphase like the plague.

In Aug 2010 they completely lost a RAID array and deleted an entire server, the one that my VPS was on. Clearly some clown of a system admin was buggering up a data centre migration.

No back-ups, no option of data recovery, nothing. All data gone. I could have lived with the huge amount of work involved in getting a new VPS tuned up, and 50GB of client accounts and databases restored from local files. I was annoyed, and staggered that they could lose the mirrored drive as well as the main storage. But I recognize that hardware fails and although 100% data lose is about as bad as it gets and screams poor infrastructure, bad sys admins and general incompetence, I’m not unreasonable and was ready to get on with it.

The thing that blew me away was the ‘support’ that was non-existent. There was no recognition that this was a disaster for me hosting commercial clients websites – no offer to get a VPS fired up to help me start restoring the 50GB data they wiped. No. What they did was refer me to another website – and told me to get my credit card out to pay up-front for a new vps! After that, if i chased around their billing department they may issue a credit for the time I was down!
Unbelievable – who cares about a credit – in that situation you want someone to give a damn and help fast track you back online.

After I had begged for some support to speed things up, and my cries went unanswered for another day, and it was clear these clowns had no intention of doing anything I cancelled and sorted everything out myself with my other host in the UK who are very good (xilo.net)

A complaint to their Customer Service (Ha Ha) manager has gone unanswered.

If you value your business steer clear of this company and its associates, vps.net, midhase.com, uk2.net, anhosting.com and others.

Utterly Appalling!

PS. It is only after i decided to try and warn others that I realised how bad the customer ratings of this company is.

Load times for four WP subdomains are horrible. It was good for a month or two, but now the load times are horrendous, even with all of my plugins disabled. A call to tech support said it was site maintenance at the start of the call, and then plugins at the end of the call – thus leading me to disable all plugins. Wrong! It’s not MY domain, it’s MidPhase that has the problems.

Database queries would regularly take several seconds to complete. Then to top it off, my transfer speeds to the site were good for the first 2 months then suddenly I couldnt get any up/down transfer faster than 10kb/s, this continued till I canceled my service with them.

They were actually pretty good for the first 2-3months when I signed up but then it’s they just stopped trying.

2. Support quality poor. Most replies “sorry for problem, but can’t do anything.

3. Support time too high – for 911 tickets: 4-5 days!!

4. Servers too slow or loaded – pages don’t load properly.

5. Recently, too many migrations –> frequent downtimes & DB failures!

They are having problems upgrading at the moment but I’ve been with other companies that don’t have these problems.

You get the feeling that they are constantly tinkering with the settings, when what they should really be doing is leaving it alone.

“I really would not recommend this company for you business”.

I have a family share photo site with them. They have been by far the worse site I ever dealt with. My website hosted by midphase run so slow that most members of the family decided to use utube instead. I have problems generating and downloading backups and they keep backups only for 2 days in house.

Midphase deleted a personal file from my disk because it was named “backup”. the explanation I’ve received from then was “We don’t allow customers to use disk space to store backups”