Comments on: Lunarpages Review

By: Emory Rowland

Emory Rowland — Tue, 20 Sep 2011 14:47:16 +0000

Garen, I tend to agree. If one person’s site goes down or they lose data, they are more likely to spread the word. I’ve noticed often that the negative comments people are trying to post to Clickfire have already been published on other review sites. With any host, it is just a matter of time before a challenge appears.You seem to have the right idea in setting expectations.

By: Garen

Garen — Tue, 20 Sep 2011 04:18:30 +0000

I am just reading all these comments with customers that don’t feel Lunarpages is a good web hosting service. However, I have one point I would like to stress in which how typical people go about writing about their experience online with a service. They typically are mad and want to lash out, hence why people are slamming Lunarpages. It is nothing new so take it with a grain of salt. You don’t see a million people saying I love Lunarpages because they are simply happy with their service and don’t feel the need to Google them and write about them.

So I don’t feel Lunarpages is judged correctly on this reviews.

I have used them for 4 years and why their support is a little lacking; it is certainly not bad at all! It is no Hostgator for support, but still a good business.

By: Robert

Robert — Thu, 03 Mar 2011 03:19:09 +0000

Very slow support. 24 hours still no reply. I receive 1 reply asking for info, then got another and another from different support yet not resolving the issue, just after 2 days again was it actioned upon thoroughly but after it many errors arise.

i’m again waiting for a reply. this may take weeks.

I rate Lunarpages 2 out of 5. if you are looking for hosting, check others. I will surely go for another hosting after about a year and 3 months as i’ve paid 3 years.

By: Greg

Greg — Thu, 03 Feb 2011 09:02:23 +0000

Signed up for Shared webhosting through Lunarpages yesterday, I talked to the live sales team.

I advised that I will be moving webhosting providers and can supply them a backup of the file to relocate.
I also said that I need the same username as my current host.

Both they said no problems, and will be completed very fast.

I then signed up to the services, They then sent me an auto setup with a username I didn’t want.

So I uploaded the backup file to make life easy for them on the account. I then lodged a support ticket to them, they replied saying that they will need to get a system administrator to do this for me which would take time.

24 hours later, I had no word on the support ticket, I then go back to Live sales button and they said we cannot change your username and your backup will be done soon.

3 Hour’s later no response no information.

It’s just a simple restore from a tar file which could take anyone 3 minutes to complete.

So far extremely unsatisfied with the turn around and mixed support messages.

They might be fast at responding to support tickets but actually actioning of them is a different story!

By: LaVita

LaVita — Sun, 09 Jan 2011 09:41:16 +0000

Well what can I say to you guys….

I’ve used many hosting companies for dedicated server. And so far Lunarpages was the only one who could have a real system admin speaking to me on phone. Not useless CSR, what godaddy will have, but actual qualified system administrator. That was really impressive.

I love lunar pages!

By: Dave

Dave — Tue, 09 Nov 2010 07:51:34 +0000

Thank you for your comments and support on the previous issue. Their manager will be calling me soon. I am not holding my breath as they have called me before (when my account was hacked) and refused to do anything.

By: Dave

Dave — Mon, 08 Nov 2010 12:26:05 +0000

Hello. I am a dedicated server customer paying $150 per month. I have had numerous problems with LunarPages and recently opened a Formal Complaint. LunarPages have said that they do not reply to formal complaints (customer services supervisor Katrina Kane).
I have added all their e-mails to my website for you to see: http://bit.ly/cfNqng
Its a nightmare moving so much data, but lunarpages seem to have gone downhill so fast.

All I want is for them to admit when there is a problem and do something about it to make me feel like they actually value me as a customer. After all, I am a dedicated server customer, not a shared hosting customer!

By: Kenji

Kenji — Fri, 17 Sep 2010 03:12:01 +0000

I’ve been paid as a geek for 4 years, have my own site hosted (simple little HTML thing) and have put up a few others.

Holy h*** Lunar Pages is HORRIBLE. 1st: they took down the mail servers for my client for THREE DAYS and all they could say was “we’re transferring the information” …? Can you spell ‘backup servers’? Then a year later I spent another day down because they pulled the MX records when I changed plans.

I can’t even begin to explain how mind bogglingly horrible their customer service is.

By: Emory Rowland

Emory Rowland — Mon, 15 Mar 2010 04:45:57 +0000

Scott, I agree. Most people put their defenses up if they sense the motive is simply to make a profit. I try to give a non-promotional perspective with enough research and testing and rebuttals to hopefully provide something useful to readers.

Dan, if you visit the link I posted above, you can see that the criteria we rely on for rating hosts isn’t related to sales pitches.

By: Dan

Dan — Sun, 14 Mar 2010 20:40:59 +0000

Well I am not reporting mis information out of anger either. I could happily provide anyone with screen shots of the cpanel and any copies of the account suspension emails they have sent. So giving them 4 stars and a top ratings based on their sales pitch is never a good or qualified review.