IX Web Hosting Review

IX Web Hosting Site
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Pros: Slightly less expensive than competition; quick, responsive support; ability to cancel at anytime; phone support is based in U.S.

Cons: Overseas live chat support

Bottomline: Solid host with quick support and a good feature offering

With a decade of experience, a datacenter, U.S. call center and affordable hosting solutions, IX Web Hosting stands strong among hosting companies.

Features and Pricing


IX Web Hosting
As is the case with many hosts, IX Web Hosting quotes the absolute lowest price on their hosting plans page. In order to determine the actual price, one must proceed through the sign up process. The lowest price is provided with a 24 month billing cycle.

The shortest billing cycle is $4 more than the 24 month price, and comes with a hefty $30 setup fee. There is an even greater difference on the most expensive of their three plans with a $6 a month price hike. Therefore the unlimited nature of their $3.95/month plan may look great at first, but if you’re not interested in making a long-term commitment this price can be $7.95. Yet, this is still on par with, and in some cases slightly less than the competition.

IX Web Hosting also provides free domain registration with their hosting. If you ever leave IX Web Hosting, you retain ownership of the domain name.

IX provides some advantages that set them apart. These include their “own data center,” being in business since 1999, and a U.S.-based call center.

One’s own data center can be both good and bad for the same reason: it provides them with complete control. This control can be assumed to be good as it allows the company to maintain their servers and architecture directly, but this is also an extended responsibility that they must manage well. With as much experience as IX Web Hosting appears to have, they should possess a pretty good handle on this.

Ten years of hosting experience conveys some fiscal stability, so it doesn’t look like IX Web Hosting is going anywhere soon. It also shows that they have remained competitive with the myriad of hosting companies in the industry.

A call center located in the United States is also no doubt a great advantage as technology companies are infamous for having outsourced support. It is worth noting that although domestic support representatives are a substantial benefit, it is not exclusive to IX Web Hosting as other web hosts maintain in-house support channels.

IX Web Hosting also provides dedicated SSL certificates for $50 when purchased with web hosting, which is a good deal compared to other hosts. Like other hosts, a shared SSL certificate is provided for free with their hosting.

If design services are required, IX provides solutions that deliver results that are largely professional looking. This is convenient if one is interested in finding hosting and design services with the same company.

As is the trend with many hosts, IX provides free ad coupons, with up to $75 in Google AdWords credits for instance. These can be useful if maintaining a commercial website where the main purpose of the site is to advertise or sell a product or service. There is also a Merchant Service that is available on a quoted basis.

Terms of Service

IX Web Hosting’s terms of service are comprehensive and are composed of 25 different sections. If there is a question of technicality, one is sure to find the answer in these terms as nothing is left ambiguous.

Like many good hosts, IX provides a 30 day money-back guarantee in which they will refund all payments made. Yet they go far beyond this to offer a money-back guarantee at any time if one is not satisfied with their services. In this case they will refund the current month’s fees along with any fees already paid for future months. They only ask that a customer provides a brief explanation to help them understand why the cancellation is being made, but this isn’t required and there is no hassle.

They also provide for a 99.9% Uptime Guarantee where if uptime is not maintained to that level in a 12-month period the customer may request a service credit. A 12-month period is unusual for the web hosting industry and further shows that IX favors longer subscription periods.

The terms of use are mostly straightforward and reasonable. The unlimited nature of services provided are, like with many hosts, restricted by the physical space on a server and the capacity of resources. Resources must be used for legitimate purposes, as with any host.

Control Panel

Some individuals may be saddened to find that IX does not use the industry-standard cPanel control panel for Linux web hosting, but rather a version of Psoft’s H-Sphere platform (now owned by Parallels). The control panel appears to utilize a theme that is years old with tacky clipart-based icons. Yet the essential functionality is present throughout.

MySQL databases, unlike with many hosts, are disabled by default. Therefore they must be enabled in the control panel before any databases can be created. This is as simple as clicking a link to enable it, yet it seems like an unnecessary task given the nature of the service.

The control panel provides a collection of “EasyApps,” which are applications that can be easily installed in a “one click” fashion.

Screen Shot of the IX Web Hosting Control Panel

Testing

Upon first signing up I received a welcome email. In this, it informed me there was an issue with the automatic creation of my account and there would be a delay. Fortunately it was only nine minutes later before I received a confirmation that my account was created.

The service provides a customer with a randomly assigned username. This is used to log into FTP and is used to preface the names of databases.

IX requires customers to use their email as their username and a password to login to the account administration panel. Yet when I initially attempted to do so, using the FTP password provided for the account, I could not. I did not receive any other record of a password so I was forced to reset my password before I could start using the account.

I also tested out their EasyApps solution in the control panel. I was able to install a WordPress blog within seconds. I was only required to enter some information specific to WordPress such as an admin username, password, email, and blog title and description and it was instantly setup. This is a very convenient feature if one is looking to setup their site quickly without much knowledge in regards to uploading files and configuring databases.

Customer Support

I connected to their web-based live chat system on a Monday at 2:45 PM. IX Web Hosting utilizes the popular Live Person chat system. I was promptly connected to a representative within thirty seconds and they quickly responded to my question about using their one-click application installation system.

Their response was straightforward and satisfactory, yet some of their grammar seemed slightly-off and their name caused me to question their physical location. They responded that their live chat operations are based in the Ukraine.

IX Web Hosting is being truthful when they state that their call center is in the U.S., yet they can’t say the same for their live chat. This is no doubt in an attempt to cut costs, but in some instances this could pose a problem. In my case the representative’s ability to communicate in English was at the level that they understood my question and responded clearly, but the possibility remains that not every representative is like this.

At 3:05 PM on that Monday I called their toll-free customer service line, pressed two for the technical support option, and was connected to a representative within thirty seconds who just asked for my domain name. I proceeded to question him about the one-click install applications that are provided and he guided me through finding the location of this in the control panel. I was off the phone within a couple minutes and was very satisfied with my support experience. The phone representative was definitely based in the U.S., as the IX Web Hosting website promises.

They also provide ticket support for issues that may be more technical in nature, or require more information to be provided on the part of the customer. In this case the customer is guided through a process of identifying their issue and providing the appropriate information.

Overall support is quick to respond and very helpful. IX Web Hosting seems to have compromised when it comes to live chat by outsourcing this support channel, yet they have understood the advantage of maintaining domestic phone representatives.

Conclusion

Doing this review convinced me that IX Web Hosting is overall a very good host leveraging many years of experience and responsive support. If for any reason a customer is unsatisfied they are able to cancel at anytime without any sort of termination fee. This conveys a commitment to good service and a solid hosting solution.

Price: $3.95

Coupon: 15% OFF - Coupon Code:clickfire

Visit: IX Web Hosting

Disclosure: Clickfire has an affiliate advertising connection with IX Web Hosting

11 comments

  1. Wallace Goh

    I have use ixwebhosting for 3 years.When your start use ixwebhosting,it look nice. But after you really run some website.Then,a lot problem happened. After i use for few years,then i know their was too many problem at ixwebhosting.

    First, IXWebhosting do not support many script which include phplinkdirectory, price comparison, affilstore and others.

    Second, IXwebhosting is not allow some heavy sql query:
    Code:

    Select A,B from C;

    Third, IXWebhosting not backup your files. I and most of the ixwebhosting client have been hacked at February 2009.My file all lost or deleted through FTP. I have request to restore the backup files but their fail to restore. So,i think their must be not backup any file even their claim their got backup once at one weeks. Their said i should be frequently backup my files. The problem how many frequently to backup my files?My data change every minutes.
    Fourth,Their will direct blocks or suspend your website without any notice.Then,your data will lost 100%. You will not allow take back your data.

    Fifth, Don’t buy domain name at ixwebhosting because it was expensive.

    Sixth, Their always down at every day.I use webhosting monitor and detected down every day which at least 20 minutes. So, i was believe it was 60% downtime by ixwebhosting which is not 99.5% as claim.

    Seventh,Their support for live chat is take up to 20 minutes for respond.And,their ticket support is take up 24 hours to responed. How about call support?It take more than 10 minute to respond.

    Last, Don’t believe anyone that saying ixwebhosting is nice or great.Because their was promoting ixwebhosting affiliates programs to earn money. If ixwebhosting is nice, why their not buy hosting package form ixwebhosting. IxWebhosting is only suitable for light user only.

  2. Aaron Zebu

    Get an account there and wait to get banned by Google and get the run-around from IX … read all about it here–http://ixwebhostwarning.wordpress.com

    I’ve no axe to grind with them but I had to clean up a set of domains a friend has there.

    Google search result pages were redirected to spam sites via code injected into the IX hosted site’s .htaccess file.

    IX still haven’t nailed the underlying problem and it’s been going on for months

    Just doing my Christian duty and warning my fellow man ;-)

    … let’s see if this is accepted

  3. Emory Rowland

    Anyone else had experience with IX Web Hosting? I’d be interested in hearing some other points of view. Thanks.

  4. Paul

    You certainly cant beat IX for the price. But, and its a big But, don’t expect anything like good support when things go wrong. Their 24/7 support is no better than a badly staffed call centre. There’s a reason its cheap.

  5. Daniel

    my first website was a total disaster with IX Webhosting.

    Because it became a successful site, started using the resources that they say they make available!

    Do not believe this, my website was using mearly 10 % of those resources = about 40 gb space and maybe 60-70 gb traffic.

    One day, i found my entire website deleted, they did not have any backups at all and said I was using illegal copyrighted material. THEY REFUSED TO TELL ME WHICH MATERIAL WAS ILLEGAL AND SAID THAT BACKUPS WERE UNAVAILABLE!

    i was hosting audio files, all home made tax and the php platform i was running was also free GNU GPL….

    trouble is my hard drive recently had crashed and I did not have any backups so they ruined my 2 years of work !

    now I have set up another account with them, intend to have the same website and it clearly states that it is GNU software and material. But this time I have a lawyer and will sue them for abuse if this happens again!

    It’s the only host i have tried but I am not happy at all.

    The plus is – nice customer care (excluding the incident when they deleted my website).

    - disk space

    - trafiic

    - good user CP

    lots of features if you have a small website, but for those sites that start to be really visited and use resources… you also need a good lawyer!

    • Emory Rowland

      Daniel, sorry to hear about the data loss. I had a host delete music files once. They’d ask me about them but I was out of town and couldn’t reply.

      One thing I do not understand is why you would sign up for another account with IX Web Hosting after they deleted the alleged copywritten files?

  6. Jeremy

    I appreciate everyone’s comments about IX, feedback like this helps us improve and grow everyday.

    I would like to apologize to everyone who’s experienced problems with IX and I would like to address to major issues we’ve had in the past.

    First is our support, it is no secret that we clearly lost focus and our customer support suffered, we’ve since corrected that with what we call our “Personal Hero” solution. Basically everyone who signs up with IX gets their very own “Personal Hero”, or personal assistant if you will. You will be on a first name basis with your Hero and will communicate frequently about your site and if you have questions, you can read more about it on our blog.

    The second issue is space, as in any shared hosting environment there is risk involved, hence the low prices. However IX now offers VPS packages that allow our clients more freedom and space. We’ve been offering VPS hosting for about 2 months and we’ve seen very good results.

    I would once again like to apologize to anyone having a negative experience with IX and I ask you please comment here and let me know how I can rectify the situation.

    Jeremy

  7. Mike

    Beware of Ix yes they really like to apologize a lot but if your site makes it they will make sure that you will have lots of headaches.

    Burned costumer

  8. Beth

    I have been an IX Webhosting customer since 2002 and was very satisified for years. Refered them to several people and ran several sites on their servers. Every time I contacted support, I was satisfied with the result (I learned early to call them rather than chat since the chat support person always took so long to respond and always seemed to be responding out of a “cook book”.
    Then one of my sites started getting complicated – needed SSL, needed upgraded PHP and mysql (I was still on servers with php 3 and mysql 3). Was told I’d have to move my site to their new improved server group. So I took the week to back it all up and move it; then the problems started. that server (CP9) must be SO oversold since it has daily downtime. Message like “too many connections to the database” were common – daily occurrances. I’m running a business and this is not too professional! Not to mention costing me sales. Contacted support by phone, eticket and chat. Chat was useless; eticket kept telling me they could find nothing wrong with my sites; several times I got knowledgable guys on the phone and they’d said they found the problem, but two days later, the site is down again, or really slow.

    And it wasn’t just me. The blog/chat on IX was rampant with CP9 problems. They’d take the severs down for 4 hours, and say that they fixed the problem. Next day, site is down again.

    I’ve had it. I’m at a slow point in my seasonal business, so I’m moving my two hosting accounts elsewhere. Just don’t want to make the same mistake about over sold servers.

    BTW, the president sends out these wonderful emails about how everything is going to be better — never got any call or contact by a support hero! the “New improved” server grouping is a failure. they have no idea how to fix it.

    Until they get their act together, I’d stay away from IX right now.

  9. Cisco Certifications

    I am using this hosting for more than 2 years and hosted around 7 sites.
    good part of this hosting is unlimited space and domain hosting along with email service.
    But I have noticed one problem that sometimes the response is very slow that remain at least of 10 min.
    As a whole very affordable and nice hosting service provider.

  10. emhuls

    Reviewer!

    Anyone, Please give me more reviews, in order to get exact host for me and my customer.

    thanx

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