Comments on: HostMonster Review

By: No Time To Waste

No Time To Waste — Mon, 31 Oct 2011 23:35:22 +0000

Hostmonster sucks, that’s about all I can say.

I am a customer service guru and these clowns are a case study in “HOW NOT TO.”

I’ve had problems of one sort or another ever since I began using their services for a piece of software that I understood that they supported.

Apart from being told that I could not have an invoice for paying annually and that I’d simply have to pay via credit card because “checks were obsolete,” I’ve simply held my nose hoping that my service arrangement would simply go off without further hitches.

Their “customer support” staff is arrogant and condescending, do not at all seem eager to actually correct issues, throw their issues back in your face, and generally leave everything to be desired. Any and all of the comments attached here complaining about their customer service I have ZERO trouble believing are not FULLY justified.

They were inexpensive, but given that, I realized that I’d made a huge mistake shortly after signing up. but these things take time to research and get going, which has prevented me from finding another hosting site. That will change here shortly. I cannot handle anymore of this nonsense.

…. oh, and this is the best, most recently, an entire module just up and disappeared from their servers, the most sensitive info no less, which is what they told me, but “it’s not their fault.”

Sure fellas!

By: Nabil

Nabil — Tue, 11 Jan 2011 19:00:06 +0000

I have many website with them totaling more than 1500 PV/day, I never had any bad experience with them since I signed with them back in 2006/7, the live chat helped me many times.
My overall rating would be 7/10

+++ Everything work fine (mail, uptime, speed)
+++ you get more than what you paid for
— overselling space and bandwidth, of course it’s not unlimited!
— support response time, I’ve seen better
— They don’t support wildcard dns

By: Tony

Tony — Tue, 09 Nov 2010 09:25:15 +0000

Hostmonster offers you the world at low prices but once you are depending on them they start harrasing and bullying you by suspending your account or forcing you to upgrade to a high cpu server. They start charging you more when they know you can’t just leave them. They are good when they want to but they can’t be trusted. I suggest that if you have to use them, don’t have many websites with them.

By: JohnnyP

JohnnyP — Mon, 01 Nov 2010 08:41:13 +0000

Hostmonster is down almost every day for between 5 minutes and four hours. As noted in other reviews, the are friendly in their service but at the end of the day they don’t fix the problem. I must echo the sentiments of many: Don’t use them. You cannot rely on them to be up. Very disappointing.

By: MAD King

MAD King — Mon, 25 Oct 2010 16:23:41 +0000

I have three accounts with them and all three having several issues with site loading and server. Today, the server where my account is is down since over 3 hours. 99% up time? My *ss!
I pay quiet a few bucks to them but I am going to pay a little more and change all my accounts to hostgator. Never had any problem with my site there.

By: hemu

hemu — Sun, 24 Oct 2010 00:05:53 +0000

Boss I agree the service sucks its been 10 days only and i found server down for the 5 th time talk to the customer care they are happy to say we are sorry like a parrot send email to feedback they don’t actually care and give the same answer.
I dont know what to do now, guess i’m stuck beacause of the fact i can afford my website to be down for a day or two which will be needed if i have to move but yes they are the worst in all terms….

By: Simon

Simon — Wed, 06 Oct 2010 10:38:46 +0000

My experience in the last 24 hours had been very bad. When you sign up you are asked if you want to transfer a domain. This I did when I signed up a year ago. It seems all they did was change the nameservers so I could upload my website. I discovered this when I went to change my nameservers again to point to my new hosting company. I am now having to contact my old hosting company to get things resolved. This is wasting my time. I am now moving to professional hosting with autoresponder at goldbar hosting. DO NOT USE HOSTMONSTER!

By: Martin Finley

Martin Finley — Thu, 23 Sep 2010 01:28:31 +0000

I’m so glad I read the good reviews and bad reviews… I have to say, The bad outweighs the good. This is truly sad. anyone have a good recommendation on a great site at a great price, please email me at german6969[at]hotmail.com

Thanks!

By: Emory Rowland

Emory Rowland — Sat, 18 Sep 2010 17:15:13 +0000

@Winzy it seems strange that the local power company would ask them to turn of battery backup power. I have to say I would have to have to cut HostMonster some slack given that the price point is under $10.00 per month. Then, there is the question of puting a mission critical business on cheap shared hosting as well.

By: Winzy

Winzy — Sat, 18 Sep 2010 15:16:36 +0000

Got this response from their customer service when the servers were down for a good 8 hrs on Sep 16th,

“We certainly apologize for the inconvenience. The city which we are located in was
working on a major issue near our building last night. The local power company
requested that we shut off all electrical systems until the issue was resolved.
This unfortunately included all backup power systems. We were fortunately able to
shut down all systems so that all customer data is safe. After the servers were
brought back online, there were multiple different issues with bringing them back up
to regular status. Our administrators are working to resolve these issues as soon
as possible.”

And their responses when I ask them why dun they have any offsite servers,

“I am sorry to hear that, but as we do not provide offsite back up servers and the
back ups we do do are courtesy back ups only we could not have moved your site when
it happened. If you decide to cancel please just let our billing department know and
they will take care of you.”

So if you are running a critical business, stay away from these guys. Go with those with bigger scale and more backups.