Comments on: HostGator Review http://www.clickfire.com/hostgator-review/ Web reviews and how to's for site owners, bloggers and social media users Tue, 07 Feb 2012 10:56:24 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Rob http://www.clickfire.com/hostgator-review/comment-page-1/#comment-16123 Rob Tue, 20 Dec 2011 16:36:25 +0000 http://www.clickfire.com/hostgator-review/#comment-16123 Hostgator "used" to provide good service and a decent product. Now however, their customer service is probably on par with the worst hosting companies in the world (EasySpace etc.). They have kindergarten educated people that answer the phone, chat or email service tickets. The only thing they know how to do is to find any reason whatsoever to blame the problem on someone or something else. I've been working with them for site PCI compliance now for over two weeks. They've "fixed" several issues now 3 or 4 times. Guess what, still broke. This is after going around and around with them to get them to even agree that the problems are with their server setup. They absolutely cannot get it right. Ever. It's so bad now that I've dropped my affiliate status with them and have permanently switched hosts. I'll stay with this new host until they get too big to care about their customers as well. Hostgator “used” to provide good service and a decent product. Now however, their customer service is probably on par with the worst hosting companies in the world (EasySpace etc.). They have kindergarten educated people that answer the phone, chat or email service tickets. The only thing they know how to do is to find any reason whatsoever to blame the problem on someone or something else.

I’ve been working with them for site PCI compliance now for over two weeks. They’ve “fixed” several issues now 3 or 4 times. Guess what, still broke. This is after going around and around with them to get them to even agree that the problems are with their server setup. They absolutely cannot get it right. Ever.

It’s so bad now that I’ve dropped my affiliate status with them and have permanently switched hosts. I’ll stay with this new host until they get too big to care about their customers as well.

]]> By: Jan Champion http://www.clickfire.com/hostgator-review/comment-page-1/#comment-14863 Jan Champion Fri, 10 Jun 2011 17:05:02 +0000 http://www.clickfire.com/hostgator-review/#comment-14863 HostGator Support Sucks! I just tried to open a new hosting account with HostGator and an error showed up requiring me to contact them to continue. After more than 40 minutes with HostGator Live Chat, including re-entering my personal information, they concluded the problem was with their system. They offered to create the account by email. That process was a multistep process requiring resubmission of all my personal data for the third time, scan a government issued photo id, and a copy of my credit card. Since the cost of the service was not provided in their email, presumably some other steps were required. Never was any offer made to make the process more customer friendly, nor suggesting a supervisor handle the problem, nor did they offer any discounts or credits for the extra time I spent due to their problems. I was interested in the quality of their support because I intended to transfer my other domains to them if I was satisfied. Suffice it to say, I did not waste the additional time in setting up the account because I had already concluded their support sucked. HostGator Support Sucks!
I just tried to open a new hosting account with HostGator and an error showed up requiring me to contact them to continue. After more than 40 minutes with HostGator Live Chat, including re-entering my personal information, they concluded the problem was with their system. They offered to create the account by email. That process was a multistep process requiring resubmission of all my personal data for the third time, scan a government issued photo id, and a copy of my credit card. Since the cost of the service was not provided in their email, presumably some other steps were required. Never was any offer made to make the process more customer friendly, nor suggesting a supervisor handle the problem, nor did they offer any discounts or credits for the extra time I spent due to their problems. I was interested in the quality of their support because I intended to transfer my other domains to them if I was satisfied. Suffice it to say, I did not waste the additional time in setting up the account because I had already concluded their support sucked.

]]> By: Everyoneisdoingit http://www.clickfire.com/hostgator-review/comment-page-1/#comment-14813 Everyoneisdoingit Mon, 30 May 2011 04:32:56 +0000 http://www.clickfire.com/hostgator-review/#comment-14813 "When you agreed to our Terms of Service, you agreed that we could charge the credit card on file any fee at any time. You may review our Terms of Service at hostgator.com/tos/tos.php Please let us know if you have an additional question. Sincerely, Jefferson S. Sr. Billing Administrator HostGator.com LLC" Their terms of service does NOT say they can charge any fee at any time but think about what this person said... Why on earth would he say something to blatantly untrue? There is no way they can charge your credit card any fee at any time. But the fact that he said it means they are willing to try it if you let them. They have no record of me having ordered any of their services other than the standard hosting packages. So this was their response. “When you agreed to our Terms of Service, you agreed that we could charge the credit card on file any fee at any time. You may review our Terms of Service at hostgator.com/tos/tos.php

Please let us know if you have an additional question.

Sincerely,
Jefferson S.
Sr. Billing Administrator
HostGator.com LLC”

Their terms of service does NOT say they can charge any fee at any time but think about what this person said… Why on earth would he say something to blatantly untrue? There is no way they can charge your credit card any fee at any time. But the fact that he said it means they are willing to try it if you let them.

They have no record of me having ordered any of their services other than the standard hosting packages. So this was their response.

]]> By: Thomas http://www.clickfire.com/hostgator-review/comment-page-1/#comment-14805 Thomas Thu, 26 May 2011 12:00:55 +0000 http://www.clickfire.com/hostgator-review/#comment-14805 Hostgator is way too big now. They have kindergarten level Customer agents answering the live chat, and if you get fed up and cancel, they actually call you to whine and beg you to come back. Then they send you e-mails pleading to return, and when in my case i told them to not contact me anymore as i was fed up, they stopped the termination ticket, so I got charged the recurring fee three weeks later. VERY annoying. Find different hosting, they've lost their mojo long time ago. T Hostgator is way too big now. They have kindergarten level Customer agents answering the live chat, and if you get fed up and cancel, they actually call you to whine and beg you to come back. Then they send you e-mails pleading to return, and when in my case i told them to not contact me anymore as i was fed up, they stopped the termination ticket, so I got charged the recurring fee three weeks later.

VERY annoying. Find different hosting, they’ve lost their mojo long time ago.

T

]]> By: sunil http://www.clickfire.com/hostgator-review/comment-page-1/#comment-14803 sunil Wed, 25 May 2011 12:26:41 +0000 http://www.clickfire.com/hostgator-review/#comment-14803 We are facing a problem from hostgator after a dedicated server plan upgrade. Their people have assigned us a black listed ip and now we are facing mail bounce problems. When we have submitted a ticket there is no reply. and when are trying to talk with chat executive they promise to update the ticket but no response. so please carefully choose your server hosting provider. thanks sunil We are facing a problem from hostgator after a dedicated server plan upgrade.
Their people have assigned us a black listed ip and now we are facing mail bounce problems. When we have submitted a ticket there is no reply. and when are trying to talk with chat executive they promise to update the ticket but no response.
so please carefully choose your server hosting provider.

thanks
sunil

]]> By: Ray http://www.clickfire.com/hostgator-review/comment-page-1/#comment-14568 Ray Sun, 10 Apr 2011 15:55:53 +0000 http://www.clickfire.com/hostgator-review/#comment-14568 Hostgator is OK untill you have a problem. It is HELL dealing with it's Technicians. They lie, are extremely slow in responding and worst of the worst customer service. One of the chat guys told us that the owner is a guy named Brent Oaxley, we wrote to him 2 days ago and still waiting for an acknowledgement email from him. Our advice, if you can manage, find a Web Host that provides good technical support and service when needed. Hostgator is OK untill you have a problem. It is HELL dealing with it’s Technicians. They lie, are extremely slow in responding and worst of the worst customer service. One of the chat guys told us that the owner is a guy named Brent Oaxley, we wrote to him 2 days ago and still waiting for an acknowledgement email from him. Our advice, if you can manage, find a Web Host that provides good technical support and service when needed.

]]> By: Sarah http://www.clickfire.com/hostgator-review/comment-page-1/#comment-14133 Sarah Mon, 14 Mar 2011 01:26:14 +0000 http://www.clickfire.com/hostgator-review/#comment-14133 Hostgator used to be good. Now we have had two crashes with our dedicated server and VPS server at the same time. We lost customers because of this. No warning or notice from Hostgator. We had to contact them to ask them what was going on. I think they are growing too fast and big and the service they used to provide is now declining. Hostgator used to be good. Now we have had two crashes with our dedicated server and VPS server at the same time. We lost customers because of this. No warning or notice from Hostgator. We had to contact them to ask them what was going on. I think they are growing too fast and big and the service they used to provide is now declining.

]]> By: Emory Rowland http://www.clickfire.com/hostgator-review/comment-page-1/#comment-14122 Emory Rowland Sun, 13 Mar 2011 00:21:37 +0000 http://www.clickfire.com/hostgator-review/#comment-14122 Hi Larry, I had the exact same thing happen with a reseller account at an old host. They identified one site as causing a problem but took down all sites in my reseller account. I had to negotiate and beg and wait. Finally my account was unsuspended and I left not long afterwards. HostGator does offer to help out with moving. They moved some sites for me recently and everything went smoothly. The only thing I'm not sure about is whether it is free for a new customer or not. I believe it is. HostGator will quote you a charge to move sites in if you are an existing customer. Hi Larry, I had the exact same thing happen with a reseller account at an old host. They identified one site as causing a problem but took down all sites in my reseller account. I had to negotiate and beg and wait. Finally my account was unsuspended and I left not long afterwards. HostGator does offer to help out with moving. They moved some sites for me recently and everything went smoothly. The only thing I’m not sure about is whether it is free for a new customer or not. I believe it is. HostGator will quote you a charge to move sites in if you are an existing customer.

]]> By: Larry Braverman http://www.clickfire.com/hostgator-review/comment-page-1/#comment-14120 Larry Braverman Sat, 12 Mar 2011 22:14:38 +0000 http://www.clickfire.com/hostgator-review/#comment-14120 I currently use JustHost for most of my websites. I've had lots of problems with them. The latest was recently when two pages on one of my sites ate up cpu time and they suspended my entire account of over 40 websites without warning. They could have suspended just that one site and contacted me. Don't know how much business I lost. Then they gave me a hard time about giving me access to my files. Obviously moving 40+ sites to another provider is a real pain so I liked that Hostgator provides help with that. Anyone ever use that feature? I'd like to try Hostgator. Hopefully I won't have to switch again. I currently use JustHost for most of my websites. I’ve had lots of problems with them. The latest was recently when two pages on one of my sites ate up cpu time and they suspended my entire account of over 40 websites without warning. They could have suspended just that one site and contacted me. Don’t know how much business I lost. Then they gave me a hard time about giving me access to my files. Obviously moving 40+ sites to another provider is a real pain so I liked that Hostgator provides help with that. Anyone ever use that feature? I’d like to try Hostgator. Hopefully I won’t have to switch again.

]]> By: Doug Walters http://www.clickfire.com/hostgator-review/comment-page-1/#comment-13125 Doug Walters Mon, 24 Jan 2011 12:08:49 +0000 http://www.clickfire.com/hostgator-review/#comment-13125 Hostgator has Flawless hosting, fast servers, never down. Its been two years with hostgator now and I really never had an issue so I dont know how good their tech support is because I never had to call them! So if what Hostgator offers in software or service, dont think twice, go with them, you will be very happy. I do have other websites with other hosts however and I only wish they were reliable. The ONLY reason I have other hosts is the easy web building software of Weebly. I can have 8 sites running in no time with their drop and drag web builder and teh software works flawless. However, the hosting part of Weebly has been a nightmare and I only have had them just over a week now, slow servers, servers going down all the time. I would pay Weebly double what I pay them now if they just had service as good as Hostgator. I plan on contacting Hostgator today, hoping they have or will have in the near future a drop and drag web builder, if an when they do, Hostgators service will be priceless to me because it is so darn fast. Hostgator has Flawless hosting, fast servers, never down. Its been two years with hostgator now and I really never had an issue so I dont know how good their tech support is because I never had to call them! So if what Hostgator offers in software or service, dont think twice, go with them, you will be very happy.
I do have other websites with other hosts however and I only wish they were reliable. The ONLY reason I have other hosts is the easy web building software of Weebly. I can have 8 sites running in no time with their drop and drag web builder and teh software works flawless. However, the hosting part of Weebly has been a nightmare and I only have had them just over a week now, slow servers, servers going down all the time. I would pay Weebly double what I pay them now if they just had service as good as Hostgator. I plan on contacting Hostgator today, hoping they have or will have in the near future a drop and drag web builder, if an when they do, Hostgators service will be priceless to me because it is so darn fast.

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