Comments on: HostDime Review

By: Emory Rowland

Emory Rowland — Wed, 31 Aug 2011 14:14:06 +0000

Sorry to hear about the lost domain. Better days are ahead, hopefully.

By: Daniel

Daniel — Wed, 31 Aug 2011 08:23:08 +0000

I’m not going to argue with them, and there is nothing they can do to get my domain back. They didn’t process a payment, so it’s not like they legally owe me anything. I just feel they cheated me out of my domain name and won’t admit responsibility.

I gave them the opportunity to apologize/explain if this was a big mistake and/or a huge coincidence. But they didn’t do that, they denied this ever happened. Dodgy.

I need to move on with my life now.

By: Emory Rowland

Emory Rowland — Wed, 31 Aug 2011 04:24:49 +0000

Daniel, HostDime has had phone support for many years. Did you try calling them?

By: Daniel

Daniel — Wed, 31 Aug 2011 04:00:59 +0000

I registered a domain with hostdime, they jerked around for a week before sending me the login details. Then the login details didn’t work, and they don’t reply to emails. Then they stole my domain name and parked it using another registrar (thinking I wouldn’t realize), and through their convoluted ticket system they now claim they have no record of me registering the domain, despite all the evidence I sent them.
Absolute scumbags, they should be investigated.
This was actually the second domain I registered with them. The first one they cancelled without ever asking for a renewal and suspended my website. They never asked for a payment or anything, AND they had my current credit card on file. I should have learnt my lesson.
It’s cheap, but very risky, and potentially a criminal activity (with stealing your domain name for themselves).

By: K.C.

K.C. — Fri, 03 Jun 2011 14:35:15 +0000

Imagine coming into work and having 70 websites go down because of a corrupted VPS account. They wrote…

“Our engineers haven’t been able to repair the Windows installation on your server. The server reboots its self before we have a chance to running any type of repair tool.

Our last option here is to create a new VPS for you and mount the old drive you were using so you can move over your data.”

It will take me a good three days of lost business time to configure the websites to where they were before the VPS became corrupted. Everything was working fine….I never changed any settings on the VPS it just happened as a result of the inexperience of the HostDime employees.

I have a lot of clients that are mad at me right now, I might loose business as a result of selecting HostDime as a hosting company, and they even have the audacity to give me the run around on issuing an account credit.

The best response I’ve gotten to date is…

“I’m taking the time to review all of your tickets so I may make a better assessment of what compensation is due to you. I apologize for the delay in responding to you.”

The resolution is that according to their SLA the best they will give is credit for one month. All of the lost business, server down time, and time reconfiguring the servers the best they will offer is one month credit.

If you want to stay in business, avoid HostDime.

By: Brian

Brian — Tue, 06 Apr 2010 02:12:55 +0000

I have yet to use hostdime but I intend to very soon however I could not help but to notice all the complaints in these comments in regard to accounts or websites being hacked and hostdime not doing anything about it… Well folks there is a good reason for that. It is not hostdimes problem if your website, email or whatever is hacked, that is your problem and is only a direct reflection on you.

Try using more secure passwords from now on. Be careful who you give your info to and be careful how you communicate that info to webmasters and so forth as your means of communicating the info may be questionable. A good rule of thumb is if it is pronounceable do not use it and give employees authentication data in person or over the phone but never through IM or email as the chance they are on a public and unsecured connection is rather good.

In regard to their customer service I can say that is one thing I have used with them and at the most odd of times but still they are always right there and very polite.

By: john

john — Thu, 04 Mar 2010 04:10:28 +0000

Gregory that’s not consistent with what I have experienced with my reseller account over the years I’ve hosted with Host Dime in the U.S. The customer service has never been unkind or unpolite with me.

By: Gregory

Gregory — Sat, 09 Jan 2010 23:31:04 +0000

HostDime has overloaded, extremely slow servers, 12 hours of server faliure. After several hours of total server failure their support sad that I would change my reseller hosting to a dedicated server! This is not something a serious company can afford! They could not fix the server hosting my reseller account for more than 12 hours!!! They have cheap harware, and unkind and unpolite support team. Hostdime sucks! I’m moving all of my accounts to another company. Both UK and US servers are all bad with low quality service and support team. They did not even send me the manager’s email address! What an unreliable company! Hostdime is a joke.

By: Paul K.

Paul K. — Sat, 05 Dec 2009 05:02:24 +0000

I have been with HostDime for years (10+ I believe) with a reseller account and a dedicated server, but I am packin’ my bags and headin’ for the hills! They were great for years, but I seriously think they’re falling apart at the seams. I just experienced a MAJOR hack job (30+ sites defaced) and HD played dumb and said it was all on my end. I tracked down the hacker myself, found his hits listed on a hacker brag site (check it out for yourself at: zone-h.org/archive/defacer=X-net) which proves he hacked dozens of other HD accounts and they STILL talked in circles and said my computer was the culprit. I even removed my current virus program, installed the one the recommended, sent them a screenshot of a virus-free scan report and they STILL said it was my fault. I got shuffled from one tech to another and–in the end–they did nothing more than provided back-ups for about 1/3 of the hacked sites. What about the other 2/3′rds? Well, the only back-up they had for those… wanna guess? Yep… were the hacked versions. What good is 10 years of great service if they can’t come through when you really need them? As for me? I won’t trust them with my accounts another day. BUYER BEWARE!

By: Frustrated with Hostdime

Frustrated with Hostdime — Sat, 14 Nov 2009 16:58:14 +0000

I have 2 dedicated servers with Hostdime.. One of which has currently been down for 12 hours..And was also down last week for a half of the day.. I have had the servers with them for 2-3 years.. Their technical customer service is OK, educated and polite.. Although Hostdimes business process and respect for their customers and their websites is a non-event.. They have no problem shutting off you account for any reason.. If your credit card expires, and you forget to update it, they wont call you.. They just shut your server off.. Regardless of how much you spend with them or how long you have been doing business with them… Then guess what, they want to you then send in a fax… Really… a Fax.. to change the expiration date on a new CC.. Is it 1999? So you wont turn on my websites or clients websites until you get a fax… For those who have serious websites, or for those who spend a lot of money on SEO… I would strongly recommend you go elsewhere, or make sure you have redundant servers if you use hostdime..