A Review of Globat Hosting: Get me out of Here!

Rating:

Reviewed by:

Pros: Phone support was quick, efficient, and professional

Cons: 24/7 live chat was not available at a given moment, email support did not respond within two days, feature offering is only fairly competitive, practice of locking in customers with large billing cycles and a hefty breach of contract fee

Bottomline: Okay feature offering. Support offerings are alright, but not very competitive. Phone support is great when available; Don’t depend on live chat or email if your site is “mission critical”

Globat (www.globat.com) falls into the category of “medium-sized web hosting company” with the goal of being dedicated to providing SMBs, entrepreneurial mom and pop shops, novices and seasoned webmasters alike with web hosting solutions at low costs. By simply looking over the Globat.com web site, one might conclude that Globat seems serious about accomplishing this goal. Globat states that they’re committed to providing the finest customer service in the industry. Read on for the full Globat Review.

Globat is a web hosting company that provides shared hosting exclusively and attempts to make hosting easy for people just starting out. Founded in 2001, Globat LLC is based in Los Angeles. This Globat review will focus on their web hosting offerings. Globat offers two web hosting plans, as well as design services. They claim to provide web hosting for over 100,000 web sites. Although they may be “Always up, fast, and easy”, I didn’t find their plans to be extremely competitive or their service to be exceptional from my experience with Globat.

Globat Features and Pricing

The company provides two shared hosting plans. The lower level plan offers much more disk space, but a lot less bandwidth than other hosts such as HostGator or BlueHost. It allows for up to 10 domain names to be hosted on the account. On the upper level plan, there is five times as much disk space and twice the bandwidth for more than twice the price of the lower plan. The upper plan boasts the ability to host up to 100 domain names on the one account.

Globat doesn’t charge for setup on either plan, and they offer domain name registration (free for the initial period, $14.95/year thereafter) with a privacy option.

Globat Terms of Service

The lowest available billing cycle that Globat offers is 12 months. Therefore if a customer were to cancel after the 30 day money back guarantee they would be losing the rest of their year worth of hosting that they were forced to pay up front. Not only that, but they will also be charged a hefty $150 “Breach-of-Contract” fee, which by industry standards is absolutely ridiculous. Therefore, by selecting the less expensive plan for the one year, it would be cheaper to wait until the billing cycle runs out than to cancel it. Many hosts will offer a minimum of three or six months for billing, but Globat locks a customer in for at least a year.

The Globat Control Panel

To manage your hosting account, you are required to use Globat’s proprietary control panel called the “Globat Command Console.” It offers just enough to be “commanding” by providing the basic functions for administrating a hosting account. Database administration is provided through phpMyAdmin and web site statistics are trackable with AWStats, both standard applications in the hosting industry. The control panel provides some site marketing tools and resources that are good for beginners, such as a search engine submission tool. The control panel also provides a highly informative FAQ section. Overall, the control panel is easy to use, but not as feature-rich as the industry standard cPanel.

Globat Customer Service

The customer service at Globat did not impress me. Their toll free number is not highly visible throughout the site, unless you stumble upon one of their support pages (which use their old site design). If you don’t happen to find this toll-free number, you’re forced to dial their local number that is provided at the top of their homepage (which is the number they apparently want you to call).

Upon calling their phone number I discovered it was available from 6 AM – 6 PM PT, 7 days a week. Yet this was after 10 PM ET on a Wednesday and I wanted to talk to someone live. I visited their support site that stated that Live chat was available 24/7 so I click on the chat icon only to discover that their operators were offline at that moment. That was 10:20 PM, and so I tried again at around 10:35 PM and saw that it was available. I filled in their six forms and two check boxes and click submit to speak to a live representative. While I had been filling out the form their reps must have left their post again because I received the same message as before, though this time annoyed at my form-filling. Perhaps this does not happen a lot, but 24/7 does not allow for unavailability.

My only option left was emailing them, which I didn’t do that night. I did try their live chat a few days later around 4 PM, selecting sales this time instead. The representative, who wasn’t very professional, assisted me with my basic pre-sales questions. For example, when I inquired about the number of subdomains that were available on the lower level plan I was informed there were none provided, but he stated “I will give you free,” though the support is in-house and therefore not an issue of outsourcing. He threw more deals at me in attempt to get me to sign up by giving me x months free when I signed up for y billing cycle. Although he was nice enough, I wasn’t really impressed with his service. I tried back an hour later with the sales chat and received the same guy. He stated that it was a coincidence. It caused me to wonder about how many employees they had behind this company, yet he used their “100,000 customers” statement to make the point that they have a lot of employees.

Later that afternoon I tried their phone support at about 5:30 PM ET. I was greeted by a professional voice recording , which identified the company as Globat and was promptly provided with menu options. I selected their technical support option and was notified that I was first in line in the waiting queue. A moment later, I was connected with a representative who was easy to understand and answered my feature question without putting me on hold. He even looked up my account to see if the feature was possibly available for me as an option, as it was not standard. The call was placed at 5:26 PM and ended on 5:29 PM. I was glad I didn’t have to wait for a representative and the service was respectable.

Although the service when you get a hold of someone is good, it is not accessible around the clock. It’s not always between the hours of 6 AM and 6 PM when you’d liked to be able to speak to someone live on the phone. Though this support is okay, it’s not as good as hosts like HostGator who provide 24/7 phone support.

After my live chat and phone experiences, I decided to test their ticket support as well. I submitted a ticket at 7:18 PM that same evening and did not receive a reply that night. Two days passed and I still had not received a reply. This conveys to me that if there live chat happens to be unavailable, although they claim “24/7″ availability, you might have to wait until the next day or longer to be able to get a response to an issue. Other hosts take only minutes to respond to support tickets; not hours. Globat charges a price that should deliver more availability and quicker response times from their support team. The live chat representative I spoke to told me that many people switch to Globat because they can’t talk to anyone at their old host. Globat certainly has support available most of the time, but many hosts have moved beyond this standard and provide true 24/7 support via phone, email, and live chat.

Summary

The results of this Globat review showed that the company is likely a good choice for individuals who are somewhat new to the hosting industry and creating a web site. They provide a site builder and an accessible, though not extremely powerful, control panel through which to administrate a web site. They provide support which is adequate to most, but at a given moment their 24/7 live chat temporarily might not be available, which may be a customer’s last resort. Therefore, the service does not provide for the most demanding of customers.

Read more Clickfire web hosting reviews…

Website: Globat

9 comments

  1. JR Topaz

    They are DISHONEST! Many others had the same experiences as I have, see vistainter.com/reviews/G/globat.com/ Globat automatically charges you for upgrades you do not request. Even if you decline quickly enough they’ll try it again a few weeks later. Twice they pulled this stunt on me! I never put any data on my site nor used any of their services still they claimed in their marketing email that – because my usage indicated that I needed more space they were going to upgrade my subscription (at twice the price, no less)! Then, near the end of your current subscription they’ll automatically bill you for the next year without your permission if you don’t cancel 18 days before the contract is up. When I emailed them my cancellation notice they ignored it. When I sent it the second time they sent an “automated reply” that I must PHONE in my cancellation. So to stop the “automatic renewal,” sent to you via email,you can’t just email them (that’s written evidence) you gotta call (gives no evidence that you canceled). They know that email is legal documentation and using the phone is not. Don’t use them, they cannot be trusted!

  2. Walt

    Globat engages in the disreputable practice of “automatic” upgrades for fees of $30 to $50. They say that they are doing their customers a favor by not bothering them with need to take any action to agree to the upgrade.

    Unless you read their e-mail notification and click on the opt-out link, you’ll find your credit card whacked for $29.99, $39.99 or $49.99.

    (I clicked on the link and got whacked anyway because I had to do a separate opt-out for each domain that I had at Globat.)

    I had to threaten court action to get them to reverse the charge, and I reported them to American Express.

    Globat are weasels.

  3. Jess

    Does anyone read the user agreement before the click “accept”. Even the author of this article apparently has zero knowledge of it.

    1. “3.2 – This agreement may be terminated by either party at the renewal/anniversary date by giving the other party notice at least 30 days prior to the renewal/anniversary date of the Term (Customers hereby agrees and understands that they must follow the instructions provided at http://www.globat.com/cancel.htm in order to effective terminate services as described herein), or by Globat in the event of nonpayment by Customer or by Globat, at any time, without notice, if in Globat’s sole judgment Customer has in any way breached this Agreement (Termination for Cause). ”

    2. “All sales are final except for a cancellation within the first thirty (30) days after Customer purchases and pays for the service (Limited Money-Back Guarantee) and as stated below with reference to domain registration and promotional domain registration.” Hey Kyle read again!!!!!!!! you say, “The lowest available billing cycle that Globat offers is 12 months. Therefore if a customer were to cancel after the 30 day money back guarantee they would be losing the rest of their year worth of hosting that they were forced to pay up front.” not true.

    3. You say “Not only that, but they will also be charged a hefty $150 “Breach-of-Contract” fee, which by industry standards is absolutely ridiculous.” You again did not read…. it states “Globat terminates the Agreement due to Customer’s breach of the Globat User Agreement or Acceptable Usage Policy, Customer will be charged a US$150.00 Breach-Of-Contract fee per domain package and per hosting account as liquidated damages.”

    See the words “due to Customer’s breach of the Globat User Agreement or Acceptable Usage Policy”.

  4. I am a computer constant and this company is horrible. STAY AWAY FROM THIS COMPANY. They charge your without your permission for add-ons. They require you to cancel your account with an 800 number which no one tells you but it’s on the website. I have done it ones and now trying to do it again and have been on the phone for 40 min. A voice record message answers saying the line might be busy and than no one answer and your discounted. If the record message answers than the line is not busy. I am really considering suing this company for my time and would like to known how many other would be like to, maybe we can do a class acution law suite.
    I have dealt with many hosting companies and this one is horrible dishonest. Stay AWAY unless you want be charged charged and charged.

  5. Globat used to be great a few years ago for both price and service. At one stage I had over 60 sites listed with them. Then about 15 months ago they steadily started going downhill..

    Firstly, our websites started to get hacked regularly…like every 4 days. I spent hours having to either remove the malicious script or reload the whole site again, and then change the password..and then within a week it would be hacked again, so Globat obviously had a security issue. Their technical support on the matter was almost non-existent. I did manage to be contacted by Tom Cox, their CEO, who assured me they were working on it, however it never happened, and to this day, the few sites I still have on their servers still get hacked.

    I have also requested that these sites not be auto-renewed, but they do still, so I have asked for a refund for a large number of the sites. They were to pay me by January this year. Still waiting, and they won’t respond to my emails. I am now seeking my lawyer to contact them and hopefully can finalize the matter. So I do not recommend them of you are looking for good hosting!!!!

  6. Chris Kubica

    So who *do* people recommend for registration services?

  7. We actually got so tired of trying to deal with Globat and the poor customer service that we ended up setting up our own hosting company, (www.Webcrowd.com.au). Our company difference was adding real customer service where you can simply pick up the phone and chat to a real person who does web development day in day out, so knows the pitfalls and solutions required. The Webcrowd system is ver easy to sign up your own account and manage yourself, however if you need a hand we are only a phonecall, Skype or iChat away and happy to help you out at no additional charge.
    We are based in Australia, but our services are global.

  8. Globat has been non fuctional for the past 4 days. They say they are working on it. Then they say it was planned but they did not tell their customers via an email that the service was going to be down. They ran into some technical problems which they will not disclose. They say the accounts are read only and not read write. FTP service was the first to go out. I just wish they would keep their customers informed as to what they are doing and when do they plan to be up again. I feel they do not know they are doing and it is very unprofessional way of handling business. It tells me who ever is at the top has no business running this company and should seek professional management.

  9. Louise

    I would like to leave an honest review after being with Globat for six years.

    To be honest I signed up with them because they were offering cheap hosting for a small price. However, my site was often down and slow. They did however improve on this but the prices went up. They forced me into unnecessary upgrades all the time.

    I stayed with them because my website was so big and I didn’t want the hassle of moving it again.

    The turning point for me was the new database I installed. They kept complaining that there were too many queries in my database. I thought this was very strange because my forum wasn’t very popular so I investigated. I found out that they were lying to me. When I presented my case to them they closed the claim. This made me really angry so I decided to move to a new host. I noticed my billing date was in 20 days time so I thought that maybe they will try and charge me more and complain later down the line. I didn’t want to take any chances.

    The cost of my account renewal this year was billed to be $107.00. I didn’t have anything extra added either. Beware of the charges after a year, they get higher all the time. Also if you want extra domains in the account they charge you $12 a year for each extra domain. The above price does not reflect this as I was billed at different times in the year for each additional domain name.

    I wouldn’t recommend this service to anyone. They are highly overpriced and their servers are slow. If you ping other sites in comparison you will see the differences.

    If you are going to install a mysql database then stay away. They monitor the queries. Most hosting places do not monitor this!!

    And most importantly, they can’t be trusted. They are liars.

    Oh and another thing, if you ever want a refund they take away $35.00 as administration costs!

    The best thing I ever did was move my websites.

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