Comments on: Easy CGI Review

By: Baruch Haba RBS

Baruch Haba RBS — Thu, 03 Mar 2011 13:21:52 +0000

Yikes! These guys are definitely bad news. If you want reliable service unfortunately you’ll have to look elsewhere.

By: Alex

Alex — Wed, 27 Oct 2010 22:05:47 +0000

Easy-Cgi is very poor in sooo many ways. Stay away from them

By: Kerry

Kerry — Tue, 24 Aug 2010 22:12:15 +0000

Sounds like I just had a similar bad experience with EasyCGI as everyone else. I hadn’t used the hosting service in over a year and received an email about an automatic renewal draft. It took me a while to find my login information. By the time I found the login information (21 days later, not even a 30 day notice), I get charged a $35.00 early termination fee for canceling on the day that the renewal is being drafted. I’m really aggravated by this. $35 for a half day of hosting service, really?? Couldn’t they have waived half a day? The billing rep wouldn’t do anything to help. I think I’m going to try to dispute the charge on my credit card.

By: Daniel

Daniel — Sat, 31 Jul 2010 09:11:56 +0000

EasyCGI are the worst web host I have ever encountered! I used to be a Webstrike customer until they were brought out by EasyCGI. Webstrike were great but problems started from the first day of the EasyCGI takeover. Since then things have gone from bad to worse. My site goes offline at least once a month and often runs incredibly slow. Their tech support people are completely incompetent and often create new problems while trying to fix existing problems. Visitor stats for my website stop working very frequently. This has just happened again and after raising a new ticket I received a reply that said “I was unable to view any visit logs on our server to the website” – and that ticket was marked as Resolved! Unbeleivable! This is a website that has over 1000 visits per day and they say the reason the stats have stopped is because the website is not getting any visitors!
That was the last straw and I’m currently looking for a new host. I should have changed long ago.

By: Cynthia

Cynthia — Sat, 24 Jul 2010 01:19:13 +0000

EasyCGI, I could not reach my website, numerous times, I even sent a traceroute to their IT support and they escalated the issue to their tier 2 support, and to no avail, they said the problem must be on my side. Even though it would timeout once it passed their demarc point which is inside their buiding. It would be up for 2 hours then down 4 hours, then it would be back up, I did not change any code. I was using their Microsoft servers not their Unix servers. Numerous times, I could not get into the control panel. Also, had problems when I added a second domain to the account, they started billing me multiple problems, but they did give me a credit each time it happened. In 2010, it got worse, I have switched to Lunar Pages, and my website had been up and running with no problem and their tier 1 support is excellent.

By: alex

alex — Sat, 17 Jul 2010 03:30:46 +0000

Beware this is a terrible company. I am having a hard time canceling the account.
The system won’t let me and continues to show that I will be charged renewal fees.
I contacted customer service and all I see right now is the old pending charges + a charge for Domain Privacy – something I didn’t order.

By: Khalid

Khalid — Sun, 06 Jun 2010 14:36:21 +0000

Not recommended. I admit that hosting package is truly full of features. But most of my websites fail too frequently (increasingly bad in the past 6 months) and sometimes remain inaccessible for 2-3 days before somebody solves my problem. Imagine any business relying on such a service.

Go away from EasyCGI, Find yourself a respectable hosting service where TS appreciate what “website down” means to web admins and business owners.

By: Gary

Gary — Tue, 04 May 2010 15:52:48 +0000

I am an IT Consultant that deals with several web hosting companies. EasyCGI is by far the worst and most unprofessional organization that I have dealt with. Their transition from Webstrike was a complete disaster as was their platform migration.

Recently, in working with a client that uses EasyCGI they did the following:

1. Charged a renewal for an SSL cert that they did not actually renew. It took them 3 weeks to fix this situation causing the site to be effectively unusable during that time. In the process, they double charged for the renewal and have yet to provide the correct credit.

2. Once they finally fixed the SSL cert whatever they did caused the FrontPage extensions to break, making the site uneditable from my client’s point of view. This took at least 3 business days to correct.

3. In fixing the FrontPage issue, they deleted all of the files on the site and notified us that they had no backup. Fortunately we did.

4. After spending a few hours uploading the backup, we learned the SSL cert was again not properly installed.

This has not been an isolated incident. If you do nothing with your site, things seem to work well. As soon as you attempt to make the slightest change, things go awry. 80% of the fixes they apply seem to break something else.

Attempts to contact their support department usually result in several delay tactics (confirming and reconfirming your identity with security questions and promises to return calls that never happen, etc.)

They may not be the worst host available, but their up their. Needless to say, the ranking their given on this site is completely bogus.

By: Will Walden

Will Walden — Thu, 22 Apr 2010 17:03:49 +0000

Have dropped this host completely.

After EIG took over the reliability and service that EasyCGI had supplied disappeared. more important … we started getting daily bots downloading our site content. Did a trace on the bots and they all originated in Moscow! Yes THAT Moscow. Then we traced the EIG organization and near as I can tell they are fronted by some group in the Netherlands but are really Russians.

Won’t do any business with those folks.

By: Josep

Josep — Sun, 11 Apr 2010 11:00:47 +0000

The service is a disaster because there were problems after a few days to be with EasyCGI wanted a payment of the payment made and repaired it saying to continue.
Now after 3 months I’ve been working 12 days without the pages of my domains the problem started the day 2010/02/04 and today 2010/11/04 still do not work I have opened 3 tickets and 10 chats and no solution is completely incompetent and over $ 45 more I ask for support.
I had to change DNS and make my pages to another hosting.
The technical sarvicio is a mess and the answer is always the same one shown I have 10 tickets equal responses:
Hello,

Thank you for your reply.

We apologize for any inconvenience this may have caused you. One of our higher level technical specialist is working hard to resolve your issue with the website. I have once again updated the ticket #?????? and requested to resolve the issue as soon as possible.

If you have any further questions, please update the Support Console.

Sincerely,

??????????
Customer Support