Comments on: Dotster Review

By: Will Harris

Will Harris — Sun, 08 Jan 2012 17:28:46 +0000

I was a loyal dotster customer, in fact I think my vps was one of their first. Recently dotster emailed me that they were decommissioning the box I was on(it was that old) and I needed to move my content to a new vps.
I had over 100 sites, sql databases email etc. They would not provide any help, just told me to move it.
When I didn’t move fast enough they shut off the box and I was screwed.
I’d use anyone else

By: Norman Schippert

Norman Schippert — Wed, 06 Jul 2011 17:49:29 +0000

So I forgot to renew my domain that I had registered with Dotster like six years ago… I forgot my login and password too. I decide to call the 800# on their webpage and pay it… they wanted the normal registration fee that I would have paid anyways, PLUS $99 for a redemption fee!!! I only had one thing to say… Thankfully I don’t need that domain that bad. I’ll just do all my work with someone else now. Will tell everyone out there that I had previously recommended to dotster… to can it and use someone else. They’ve got real balls charging $99 for doing nothing!!! Listen world: Dotster sucks!!!! Run the other way!!!!

By: Ben Sykes

Ben Sykes — Wed, 08 Jun 2011 20:06:45 +0000

Keep your money and use ANY OTHER HOSTING COMPANY

We have a dotster vps, it was workng fine and then suddenly stopped, all the sites are down.

Dotster ignored by support cases simply marking them closed
After five days they asked for $75 for support (one hour)

Three days later the technician said “wee cannot support this vps as it has too much traffic. This is not true as the sites on the server have virtually none!

Now my cases are reassigned intead of closed. There telephone number does not work from abroad and we cannot log into our server to move the sites

see:

00590479 websites still down New 6/8/2011 1:00 PM Tier 1 (CARE)
00589813 Please restart our server as we cannot access plesk Closed 6/8/2011 1:54 AM Tier 1 (CARE)
00589786 We cannot log into our server and all of the websites are down Reassigned 6/8/2011 1:32 AM Tier 2 (NOC)
00588945 [www].commercialaircharter.com/home-page.html Closed 6/7/2011 8:54 AM Jocelyn
00583420 Server keeps failing, we restart it and the websites come back but then it goes down again Closed 6/2/2011 8:13 AM DCart
00584551 We have purchased a support ticket If you have any questions about this order, please contact our customer support. Please mention the following order code: order ID: 13010820 Closed 6/3/2011 2:22 AM Rob
00584083 Plesk 100 unpaid bill Closed 6/2/2011 3:48 PM Joseph
00584077 Server problems urgent, please stop marking case resolved Closed 6/2/2011 3:40 PM Joseph
00584047 Server keeps failing, we restart it and the websites come back but then it goes down again Closed 6/2/2011 3:03 PM Joseph
00576836 Server stopped Closed 5/27/2011 4:14 AM DCart

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By: Sweety

Sweety — Sun, 22 Aug 2010 17:37:31 +0000

I’m worried looking at these reviews… my client purchased a year’s worth of Dotster hosting because his domain with them and he, in his own words, wanted everything to be in the same place. I wasn’t sure about dotster at all and as a web designer I was hoping that my install of Joomla would go smoothly. Afterall, dotster states that their hosting supports Joomla websites.

I used the built in installer to install Joomla – because I wasn’t able to install it otherwise – and it’s an older version that I can’t upgrade because I don’t have access to the installer’s directory.

I added a shopping cart component to the joomla install and I can’t even resolve the issue because there’s no access to the directory that joomla was installed in. Everything is set up so weird. I’ve never run into the problems I’m running into. I’m patiently waiting for tech support to respond to my issue. I’m just wanting to get this resolved for the client.

If anyone knows of any shopping cart system that would better work with Dotster hosting, please post it here!

By: Roger Sandoval

Roger Sandoval — Tue, 13 Jul 2010 15:36:19 +0000

My company purchased 2 years in advance hosting with Dotster. We were happy with the service until a number of issues occurred.

1) Support decided that we were using too much space and had to migrate us to a new server. They did not even bother coordinating with us and just sent us one email but again no coordination and we were down for days.

2) After the move, we had to change all of our passwords and logins.

3) Our stats were removed and we did not have stats for many months and when we kept trying to get those recovered, they were non responsive and basically in a round about way it was too bad so sad. We have clients that relied on those stats so we had to use other methods to product stats.

4) I just tried to cancel my account and I was told that we would not receive a refund for any unused months in our plan. We have over 6 months left.

I have dealt with many hosting companies in the past and I would rate Dotster as the worst. Buyer beware. I have never been in a situation where if I canceled early, I would not get a refund. I do not need to be hateful or anything but their plans are high and the service is not something I would recommend. At first things seemed great but after a while, service went down as well as speed. We were running a site with videos and the HD videos were so slow to load where Go Daddy has faster service and lower priced plans.

This is just my 2 cents. I know reviews do help with so many hosting companies out there.

By: khan

khan — Mon, 26 Apr 2010 20:59:52 +0000

they are worst company i have seen. they are same company of mydomain.com
they change their name but service is same bad.
many people have problems with them, so please never think for this company to get domain name or any other service.

they dont have any customer support, they never reply your support tickets, for more information visit

(www.webhostingstuff.com/review/Dotster.html)

(www.vistainter.com/reviews/D/dotster.com/)

By: Alberto

Alberto — Tue, 20 Apr 2010 11:16:46 +0000

Steer away from Dotster!!!!

By: NN

NN — Mon, 22 Mar 2010 21:57:35 +0000

I register my domain thru Dotster for few years but never hosting w/ them

When I decide to hosting w/ dotster. I found that Support service very poor and slow. It takes 5-7 to reply you email.

After 3 week, I cancel hosting account they will not refund you. Also charge more for Domain register (that should free w/ hosting package.) I lost $240 for this stupid company.

By: jeff

jeff — Sun, 14 Feb 2010 05:56:04 +0000

I’ve been using dotster’s services for about five years now with no problems or complaints and no need for support. This is until last week when one of my sites and it’s related emails went down. After several requests for support I still haven’t heard any response from them and my site is still down. OVER A WEEK! Their customer support seams to be completely nonexistent. I will be transferring my all of my domains away from them and posting negative reviews wherever i can. Their lack of customer support is offensive.

By: Fred Rice

Fred Rice — Fri, 12 Feb 2010 09:58:19 +0000

FEB 12, 2010

The WORST company i’ve delt with in years…
been a customer with multiple e-mail/domain
registrations for over five years…tech
service is non existant, always has been…
tolerated it ’cause I didn’t have time to mess
with it…a week ago Dotster access goes down
for two days…TWO DAYS. When it came back up
I had a different interface, years of data gone.
Contradictory explanations… don’t use Dotster.