Chitika Account Suspended

Banned Dog

I decided to go public with my Chitika experience because I think it’s important for other webmasters to understand the risks of jumping on the bandwagon of a hot new web advertiser and to anyone who may consider investing time or resources in such services.

I signed up for Chitika eMinimalls contextual ad service in fall of 2005. Like many webmasters, I was attracted to the novelty of graphically appealing contextual ads featuring comparative shopping that might be a good Google AdSense alternative. After testing Chitika eMinimalls ads on a few sites, I found that their performance justified me keeping them on certain pages, mostly pages with shopping or product specific content. I grabbed my horn and jumped right onto the bandwagon. I even wrote an enthusiastic review of Chitika for Clickfire visitors. I received my first check in November. I was pulling for this little upstart, hoping they’d turn out to be a strong competitor.

I checked my stats daily with a little playful smugness. It was now coming time to receive my first big payment from Chitika. I will not publish the email that I received from Chitika Customer Service as I don’t like to make the contents of private emails public without permission. But, one can imagine the let down I felt when I saw the title: Chitika Account Suspension Notice. Chitika suspended my account due to their belief that fraudulent traffic activities were taking place. My immediate response was:

Dear Chitika Customer Service,

I’ve removed all Chitika ads from my site as requested. Please indicate what is causing the concern in your analysis so I can investigate my server logs and take appropriate steps to prevent recurrence.

After waiting some time and receiving no response, I tried again:

Dear Chitika Customer Service,

I’m writing to inquire about the suspension of my Chitika eMinimalls account. I am not aware of any fraudulent activity on the account and would like to know what is causing Chitika the concern. I am especially vexed about this development because I take great pains to conduct business in an ethical manner. I am eagar to determine how the problem can be corrected and especially when the suspension may be lifted. Please respond and advise me of next steps.

Unable to get any kind of response, I decided to cut my losses and move on to other things. Chitika is very new to a young market. The company would surely be a target for click fraud by unscrupulous webmasters. That’s understandable. It is less easy to overlook the customer service issue. After all I’d invested in Chitika, I expected the courtesy of a reply.

I, and I suppose other unsuspecting webmasters are casualties of Chitika’s youth and extremely rapid growth. After having suffered some loss, I have to wonder…Will Chitika survive? This whole experience taught me that any PPC based advertising network must be able to discern fraudulent publishers from the good guys. Goodbye, Chitika. No hard feelings.

Emory Rowland

I'm editor and keeper of the flame at Clickfire, fanatical social media blogger and builder of Internet things from way back. My love for social media and success with organic search led me to start my own consulting company. Apart from the Internet, I could be considered pretty worthless. More...


  1. Very good of you to be so objective about your suspension… I would be spitting tacks. Found your site while searching for “Chitika Reveiews” and pondering whether this they are a good option for a 1000 impression per day niche site I run that seems to be suffering chronic smart pricing…

    Thanks for the heads up.

  2. Neil

    We recently had exactly the same thing! Out of the blue we got contacted saying our account had been suspended because of possible fraudulent activity just like you.

    “Traffic analysis for your account highlighted significant invalid click activity and we are deactivating your account”

    We kept going on at them saying we don’t have any involvement in any possible fraudulent activity and so we felt deactivating our account was bang out of order. But just like you, we didn’t get anywhere with them.

  3. I didn’t even get a response to my initial application. Waited the 3-4 weeks they suggested plus a couple more, emailed them, no response. very poorly run company.

  4. awwww… so it means there isnt any way to get your account back and have it reactivated? got the same situation too just recently. :(

  5. Emory Rowland

    I’m interested to know if anyone is still using Chitika and if it is still working for anyone.

  6. Will

    I just got a suspension email and I’m sure this is some sort of mistake. I don’t even think I have their code active as I view it as a back up for Adsense. So, I’m at a complete loss as to why they would suspend my account.

    The mail stated that there was either invalid click activity

    or my sites contained the following:

    Pornography, adult, or mature content
    Hacking/cracking content
    Illicit drugs and drug paraphernalia
    Paid Traffic

    I’m not involved in any of the above and would like some clarification. However, I’m not hopeful they will respond to my response via email. This makes me nervous about my adsense account and I will be going through each of my sites carefully over the next few days.

  7. Fernandiz

    My Account Now can’t log :( I think it will suspend my account. Thank You Chitika ( 2015.01.23 ) 5.54p.m.

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