Comments on: 1&1 Review (1and1.com)

By: Rama

Rama — Wed, 04 Jan 2012 06:01:11 +0000

Hi everyone,

I am a Dedicated Server user of 1and1.com since 2008 and also bought some domains through 1and1.com. I just want to share my own experience with 1and1.com here.

So far I never experience problems as described here. Most of the problems I read here deal with share web hosting and VPS hosting.

If it is true that 1and1.com has million of clients and there is 1% complaints of unhappy customers, to my understanding that is still very good performance as we cannot make everybody happy. I do not know what % of their customers are happy customers though.

However, I do hope that 1and1.com is listening the experiences of their ex-customers here to improve their support service team from time to time, to reduce complaint rates.

By: Wendy

Wendy — Tue, 03 Jan 2012 05:59:43 +0000

I’m not 1and1 user at this time, but almost all of complains here very funny, the fact is:
1. No hosting company will add MODULE for you on Share Hosting! You need at least a VPS!
2. No hosting company will fix YOUR OWN SCRIPTS. You must hire a programmer to do it!
3. If you think your website a MISSION CRITICAL then why you choose SHARE hosting? You must use at least double VPS, much better multi DS/Colo Server with your own firewall in cloud HA (High Availibility) if you think your web is MISSION CRITICAL!

By: amy

amy — Thu, 01 Dec 2011 22:01:12 +0000

VERY VERY POOR
charging me for a domain i long ago transferred away from them (as they were NOT PRICECOMPETATIVE!)

i recommend anyone but 1and1.co.uk

1 out of 10 rating

By: Webmaster777

Webmaster777 — Fri, 18 Nov 2011 09:51:59 +0000

My personal experience: Excellent and cheapest provider ever seen. Have been working with them for 3 year and all my 30 customers are sitting on this hoster. Never had any issue. But of course you must be familiar with servers and programming.

What I read here sounds like scream of newbies who have NO IDEA about web building. That means if your hands are out of “a…,” no need to blame the hoster.

By: Mariah

Mariah — Wed, 26 Oct 2011 21:23:17 +0000

The worst service EVER. They will bill you for services you DONT have, bill you for services that you canceled, bill you for Domains you canceled over a year ago, and turn off all your services if you own even one cent for the services that you canceled and shouldn’t OWN ANYTHING on. The people who answer the phones are useless and they will not give you to a supervisor at all. This company does all these things just to get more money from you. Even if these were not problem at all, there sevice just sucks in general. Their CSR’s are rude and ignorant. We have been with this company for years, but we should have left years and years ago. After the 100th time that they have done this too us we are leaving. Don’t let it happen to you.

By: Abby

Abby — Mon, 17 Oct 2011 20:21:21 +0000

This is a absolute rubbish company i ever seen. I don’t know which …………person reviewed them good.
The do not have experience or technical staff, they keep you hanging on the phone for hours, don’t call you back. They include sitemap as option in there package but don’t know how to operate the system. They keep saying sorry we will not charge for the next month, guess what they do. I have 4 months on moved to another hosting company and after cancelling with them and receiving emailing saying “You have now started the online cancellation process for a 1&1 Internet package or feature within a package, contract number………………. today i found my account was passed on a collection company.
See my original complaint below to 1and 1:
The fact that you actually sale a service that is not function able or stable full of bugs its worrying. You should not able to sale this service, you have not met the merit of providing the good service, no doubt I will raise the this issue with trading and whether you can charge customers 3 months in advance even after declare they want cancel is laughable, i believe it is reasonable month notice since I complained agreed to cancel. It is also disturbing and breach to have 1 or more of your employee who is going through my company products. I will pass this email to trading consumers to look at this.
>
So people out there 1and1 bad news.

By: Dwayne Lewis

Dwayne Lewis — Fri, 07 Oct 2011 21:27:41 +0000

The worse service ever!!! Never again will i go with 1&1 their reps are horrible and billing has a lot of hidden fees!

By: Bob Kennon

Bob Kennon — Tue, 21 Jun 2011 21:35:57 +0000

1and1 has a lucrative scam going getting casual users to “park” domain names (“ONLY $8.95 a year!”), but they have very deceptive automatic renewal contract (“It’s in the terms & conditions you agreed to…”) that create an annual obligation many forget about as their constant marketing emails eventually go to SPAM folders. I made the mistake of referring a non-techie friend to them since they were “cheap” – HUGE mistake.

IF you do forget or attempt to cancel without FOLLOWING THEIR STRICT PROCEDURE on a special website (not accessible from control panel), they will continue to bill eternally. If the CC used hits an expiration date, they will still bill, then add an $18.95 “late pmt” fee and turn over immediately to NCO Financial – who adds their $10 fee. Now your $8 domain is up to $55 and about to be reported on your credit record if you don’t pay!

The arrogant & automatic responses I got from 1and1 and NCO CA’s indicate this is a common procedure (“You do this a lot?”"Yes, we have a lot of business with 1and1.” … and I could hear the same complaint being handled in the background @NCO). All evidence indicates this is a common and lucrative source of incremental revenue from 1and1′s potential customer base.

Save your money and use a hosting provider that is interested in retaining customers and one that will be responsive to you. I won’t make the mistake of referring anyone to them again!

By: andres - web server

andres - web server — Mon, 23 May 2011 23:51:06 +0000

It is no doubt very good hosting provider, they provide a very good mailing facility along with less down time on their server.

By: Val

Val — Sat, 21 May 2011 17:34:22 +0000

I wish I’d read these reviews prior to registering my domains with them. It was ok for a while since all I was doing was redirecting but as soon as I ordered a beginner package, it apparently becomes an all encompassing package so you can’t remove the webspace without it causing a total cancellation of your account, a lock on your domains and all admin access to your domains to be revoked. I was stunned to see this happen today when all I wanted was to remove the webspace as I find their webbuilder to be severely lacking even the basic features of free sites.

When I called on the morning of my lockout, having noticed my email accounts were deactivated though nothing was ever said via the phone conversation or by email about that, I was put through my paces, validation of my account being asked my password, last 4 digits of cc used, etc etc all just to be told I couldn’t have domain admin access, though I have a year on them still, and can’t even get the authorization code to transfer them away.

I now have to go to every site I’ve got my email addy’s used and change them. I’m sure to have a wait ahead of me to get them transferred too. I’ve just never seen any customer service this lame, seemingly intentionally bad and hostile in fact. As a person who’s been online since 96 though I’m not a tech, I’m not a newbie and I don’t find their user interface to be clear or simple at all.

It’s been a real waste of time with every action or interaction involving 1&1. I think they’re archaic in their
level of customer service. I asked for the contact info, address, email, phone to contact the VP of Customer Service and was only told the name of Jordan Sison as the highest level of contact but no means of reaching him. I doubt it will do any good and I hate to waste any further time on this piece of shit company but it’s such a high level of frustration I’ve reached I have to go for it.

I appreciate the info posted above encompassing years of bad service. I too was bs’d by their ads and promotional pricing. I’ll not fall for it again and thankfully I don’t have any business website hosted here. Ugh!